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Configure Direct Routing to Microsoft Teams with Ribbon SBC Edge

As per this HUGE announcement, Microsoft Phone System Direct Routing is now available!

What does this mean?

In essence, this means that it is now possible to configure a SIP Trunk directly from a supported on-premises Session Border Controller (SBC) to Microsoft Teams via the internet.

Microsoft’s Enterprise Voice Strategy for the Cloud

To understand how this fits into the overall picture, the diagram below outlines the main components that come together to enable PSTN connectivity for Office 365 in Australia. This diagram assumes I do not have an on-premises Skype for Business server deployed, and simply want to enable voice services for users homed within Office 365 with minimal on-premises infrastructure:

To summarise the options for PSTN connectivity available today:

How does Direct Routing Differ from CCE?

Microsoft Cloud Connector edition was a great way to enable PSTN connectivity for Skype for Business Online users, particularly as native cloud calling plans are only now available in Australia. However, CCE will support PSTN connectivity for Skype for Business Online only, not Microsoft Teams. The other key differentiator with Direct Routing is that I no longer need to deploy the Cloud Connector Edition virtual machines as well as an SBC to provide connectivity to the Office 365 cloud: a certified SBC is all that is required.

Another major difference with Direct Routing is that it can be deployed side by side with Telstra Calling for Office 365 Calling Plans. This means we now have greater flexibility in deployment options: I can choose to have some calls route via on-premises infrastructure, and other calls to route to the PSTN network direct from the cloud via Telstra Calling. This is useful in environments where I may want to route some calls to existing on-premises infrastructure (call centres, analogue endpoints, other 3rd party telephony infrastructure), but have the bulk of my organisation’s PSTN calls route via a Telstra Calling Plan (ignore “Microsoft Calling Plan” in the diagram below, in Australia it’s known as a Telstra Calling Plan):

Call Routing Options with Microsoft Teams

Now that there are two ways I can route calls to the PSTN from Microsoft Teams at the same time, how do I control what routes where?

Per User Call Routing

Using this approach, users are configured to route all their calls via Direct Routing or via a Telstra Calling Plan. In this example, one user is assigned a Calling Plan (pure cloud), the other a Direct Routing policy (via on-premises SBC):

Route Based on Dial Pattern

Using this approach, calls are routed via Telstra Calling plan or Direct Routing based on the number dialled. For example, if I dial numbers associated with an on-premises call centre, these route via Direct Routing, all other calls route via a Telstra Calling Plan:

Call Flow Logic

In the above example, calls route one of two ways depending on the number dialled. But what’s the logic? How does it “know” to route via a calling plan if Direct Routing fails to find a match? The following diagram outlines the decision tree when a user makes a phone call. As long as the user is licensed for Telstra Calling from within the Office 365 portal, the call will automatically route if no matching Direct Routes are found:

Direct Routing: How to Configure

In this section, I will walk through end to end configuration that enables Direct Routing with Microsoft Teams from an on-premises SIP Trunk, via a Ribbon SBC Edge 1000. This section assumes you have an intimate knowledge of Ribbon SBC configuration!

What Do I Need?

The following diagram gives a good overview of all the requirements needed to enable Direct Routing:

For more details on planning and configuring direct routing, check out the following Microsoft Docs:

Plan Direct Routing

Configure Direct Routing

Network Requirements

In order to support direct routing, a single public IP address is required that must be presented to the SBC. In my example configuration below, I created a new dedicated one-to-one NAT on the perimeter firewall: <> The private address was then bound as an additional IP address to Ethernet 1:

FQDNs and Firewall Port Requirements

The connection point for Direct Routing are the following three FQDNs:

Placing these three FQDNs in order is required to:

The FQDNs, and will be resolved to one of the following IP addresses:

If your firewall supports DNS name resolution, the FQDN resolves to all IP addresses listed above.

Note: The firewall port requirements below assume media bypass is not enabled. For additional port requirements for media bypass scenarios, see Plan for media bypass with Direct Routing

The following firewall ports are required to be open for all the above IP addresses:

TrafficFromToSource PortDestination PortDescription
SIP/TLSTeams SIP Proxy

(IP addresses above)

Ribbon SBC1024-65535 TCPDefined on SBCSIP signalling from Teams to Ribbon SBC. In example below, destination port selected for SIP signalling is 5061.
SIP/TLSRibbon SBCTeams SIP Proxy

(IP addresses above)

1024-65535 TCP5061 TCPSIP signalling from Ribbon SBC to Teams.
UDP/SRTPTeams Media Processor
Ribbon SBC3478-3481 &
49152-53247 UDP
Defined on SBCMedia from Teams to Ribbon SBC. The destination port is configurable on the SBC.
UDP/SRTPRibbon SBCTeams Media Processor
Defined on SBC3478-3481 &
49152-53247 UDP
Media from Ribbon SBC to Teams. The source port is configurable on the SBC.

DNS Requirements

Before moving onto the configuration steps below, make sure you have created a public DNS A record for your Direct Routing trunk FQDNs. In this example, I created an A record for pointing at

Step 1: Office 365 Tenant Direct Routing Configuration

$sfboSession = New-CsOnlineSession -UserName $acctName
Import-PSSession $sfboSession
New-CsOnlinePSTNGateway -Fqdn -SipSignalingPort 5061 -MaxConcurrentSessions 10 -ForwardCallHistory $true -Enabled $true
Set-CsOnlinePstnUsage -Identity Global -Usage @{Add="Australia"}
New-CsOnlineVoiceRoute -Identity "AU-Emergency" -NumberPattern "^\+000$" -OnlinePstnGatewayList -Priority 1 -OnlinePstnUsages "Australia"
New-CsOnlineVoiceRoute -Identity "AU-Service" -NumberPattern "^\+61(1\d{2,8})$" -OnlinePstnGatewayList -Priority 1 -OnlinePstnUsages "Australia"
New-CsOnlineVoiceRoute -Identity "AU-National" -NumberPattern "^\+61\d{9}$" -OnlinePstnGatewayList -Priority 1 -OnlinePstnUsages "Australia"
New-CsOnlineVoiceRoute -Identity "AU-International" -NumberPattern "^\+(?!(61190))([1-9]\d{9,})$" -OnlinePstnGatewayList -Priority 1 -OnlinePstnUsages "Australia"
New-CsOnlineVoiceRoutingPolicy "Australia" -OnlinePstnUsages "Australia"

Step 2: Ribbon SBC Edge 1000 Configuration

Node-Level settings

Ensure the following general node level setting have been configured:

Note: Don’t expect a valid ICMP response, all we care about is a valid DNS resolution (the above example shows a successful resolution).


The SIP Trunk I’ll be configuring between the SBC and Microsoft Teams must be a secure TLS trunk. To support this, a public certificate is required.

Important: Ribbon SBC Edge series appliances can only support one certificate installed at a time. If you’re planning to use an existing Edge series SBC for Direct Routing to Teams, you may already be using a certificate to support TLS trunks. If that’s the case, you’ll need to either revert to using TCP for existing trunks before updating the certificate, or adding your SBC’s FQDN to the public certificate that you plan to use for Direct Routing to Teams.

Request Certificate

Apply Certificates

After receiving the certificates from the certification authority, install the SBC certificate and the Root/Intermediate certificates:

Deploy Baltimore Trusted Root Certificate

The Microsoft Phone System Hybrid Voice Connectivity Interface has DNS name This interface uses a public certificate provided by Cyber Baltimore CyberTrust Root, which will also need to be trusted by your SBC:

TLS Configuration

Create TLS Profile

The TLS profile defines the crypto parameters for the SIP protocol. To create a new TLS profile:

Parameter Value
Description MS Phone System TLS Profile
TLS Protocol TLS 1.2 Only
Handshake Inactivity Timeout30
Validate Client FQDN Disabled

SIP Profile Configuration

SIP profiles allows configuring such parameters as SIP Headers customizations, options tags etc.

Parameter Value
Description MS Phone System SIP Profile
FQDN in From Header Sonus SBC FQDN
FQDN In Contact Header Sonus SBC FQDN
Origin Field name Ribbon SBC FQDN

Media Configuration

Configure Media Crypto Profile

The Media Crypto Profile defines the encryption mechanism to use between the SBC and Microsoft Phone System Interface. To add a Media Crypto Profile:

Parameter Value
Description MS Phone System Media Crypto Profile
Operation Option Supported
Crypto Suite AES_CM_128_HMAC_SHA1_80

Configure Media List

The Media List defines the codecs and if the crypto mechanism will be used. To create a media Profile:

Parameter Value
Description MS Phone System Media List
Media Profiles List Default G711a

Default G711u

Crypto Profile ID MS Phone System Media Crypto Profile

Configure SIP Server Table

The SIP server table defines the information about the SIP interfaces connected to the Sonus SBC. To add a new SIP Server Table:

Parameter SBC 1SBC 2SBC 3
Priority 123
Port 506150615061
TLS Profile Microsoft Phone SystemMicrosoft Phone SystemMicrosoft Phone System
Monitor SIP OptionsSIP OptionsSIP Options

Configure Transformation Tables and Routing Tables

If you’ve made it this far, I would assume you are already familiar with transformation and routing table configuration. For completeness sake, here’s the ones I created for my test Direct Routing number:

Configure Route Table

You will need to route calls both to and from your Microsoft Teams Direct Routing trunk:

Create Signalling Group

To create a new signalling group:

Parameter Value
Description MS Phone System
Call Routing TableFrom MS Phone System
No. of Channels10
SIP Profile MS Phone System SIP Profile
SIP Server TableMS Phone System Sip Server Table
Load BalancingPriority
Media List ID MS Phone System Media List
Signalling Media/Private IP Ethernet 1 (whichever port you’re using to route to/from Office 365)
Outbound NAT TraversalStatic NAT
NAT Public IP (Signalling/Media)
Listen Port Port: 5061

Protocol: TLS

TLS Profile ID: MS Phone System TLS Profile

Federated IP/FQDN

Important: Make sure to add to the Federated IP/FQDN list. In testing, I was receiving SIP invites from IP addresses that were not resolvable via the three Microsoft documented “pstnhub” FQDNs. This meant that every third inbound call to Microsoft Teams would fail as the source IP was unknown. adding this additional record was the solution.

Once this has been created, confirm you are sending and receiving SIP Options and 200 OK responses in both directions:

Step 3: Enable Users for Direct Routing with Microsoft Teams

Now that the SBC configuration has been completed, we can now enable our Microsoft Teams users for calls via Direct Routing.

Ensure User is Homed to Office 365

If you are still sporting a hybrid Skype for Business environment, it’s only supported to enable users for Direct Routing with Teams if they are homed in Office 365. To check this, run the following cmdlet and ensure the Registrar Pool fqdn ends in “

Get-CsOnlineUser -Identity "Patrick Bateman" | fl RegistrarPool

Ensure User is Licensed for Phone System

Your users will need to be licensed for Microsoft Phone System in order to enable calls within Microsoft Teams. To check:


(Get-MsolUser -UserPrincipalName

Enable Telephony Features and Configure Phone Number

The following cmdlet will enable the user for Phone System calling, enable Azure Voicemail, and configure their phone number:

Set-CsUser -Identity -EnterpriseVoiceEnabled $true -HostedVoiceMail $true -OnPremLineURI tel:+61799999999

Configure Voice Routing

The final step is to assign the Online Voice Routing Policy we created earlier to the user. To do this:

Grant-CsOnlineVoiceRoutingPolicy -Identity "" -PolicyName Australia

To Check everything has been configured correctly, run the following:

Get-CsOnlineUser -Identity "" | Format-List -Property FirstName, LastName, EnterpriseVoiceEnabled, HostedVoiceMail, LineURI, UsageLocation, UserPrincipalName, WindowsEmailAddress, SipAddress, OnPremLineURI, OnlineVoiceRoutingPolicy


Once configuration has been completed, it may take a while for changes to take effect. The first thing you should notice is the calls button appear in the Teams client:

Once this appears, you should now be able to route calls to and from Microsoft Teams!

Outbound Call from Teams to PSTN

Inbound Call from PSTN to Teams


A lot of the diagrams for this post came from a great video available on YouTube. Check it out here: Direct Routing in Microsoft Teams

I hope you find this post useful. As usual, ping me with any questions or queries, always happy to help.

Damien Margaritis

Principal Consultant: Modern Workplace at Insync Technology
Damien Margaritis is the Principal Consultant for the Modern Workplace practice at Insync Technology, an innovative systems integrator focused on Systems Management, Productivity (including Unified Communications) and Cloud solutions. Damien is also involved with organising the Melbourne Skype for Business User Group, held quarterly at Microsoft’s Melbourne offices.